Shipping Policy
At K2M Impex Private Limited, we are committed to delivering your goods in a safe, timely,
and efficient manner. Our shipping policy outlines the procedures and terms for our freight
forwarding and logistics operations.
1. Shipping Methods
We offer various shipping solutions including:
- Sea Freight (FCL/LCL)
- Air Freight
- Car and Vehicle Shipping
- Door-to-Door Delivery
Selection of method depends on the nature, size, and urgency of the shipment.
2. Shipping Timeline
Orders are generally processed within 24 to 48 hours after payment and documentation.
Estimated delivery times:
- Air Freight: 3–7 business days
- Sea Freight: 15–30 business days
Delays may occur due to customs, weather, or port congestion.
3. Tracking and Updates
Customers can track their shipment in real-time via our mobile app or by contacting our
support team. Regular updates will be provided through email or SMS notifications.
4. Packaging Guidelines
Goods must be securely packed to withstand international transit. We offer packaging
services on request. Improperly packed items may be denied shipment or be shipped at the
customer's risk.
5. Customs and Duties
All shipments are subject to local customs regulations. K2M assists in documentation but
the client is responsible for payment of duties, taxes, and clearance charges in the
destination country.
6. Restricted Items
We do not ship:
- Illegal or prohibited substances
- Perishable goods without proper packaging
- Hazardous chemicals without disclosure
- Weapons or ammunition
Always consult our team before shipping sensitive cargo.
7. Lost or Damaged Shipments
While we ensure the highest standards of care, K2M is not responsible for loss or damage
during transit unless insured. We strongly recommend purchasing insurance for high-value
goods.
8. Contact Information
For shipment-related inquiries, contact us at:
Email: k2m@k2m.in
Phone: +91-9999921313